Effective Date: 10 March 2026

1. Introduction

Welcome to Jai Bhawani Pharmacy. By accessing, browsing, or using our website and services, you agree to comply with and be legally bound by the following Terms & Conditions. These terms apply to all visitors, customers, and users of the website.

We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice. Continued use of the website after any updates shall be considered acceptance of the revised terms.

2. Company Information

Registered Firm Details

Firm Name: Jai Bhawani Pharmacy

Jai Bhawani Pharmacy is a GST Registered business operating in accordance with applicable Indian laws and pharmaceutical regulations.

GST Number: 08AACFJ0571B1ZV

3. Directors / Partners Information

Jai Bhawani Pharmacy is operated and managed by the following partners:

  • Mrs. Sunita Jain
  • Mrs. Ruchi Bhandari
  • Mrs. Prachi Sakhlecha

4. Pharmacist Information

The pharmacy operations are supervised and managed by qualified pharmacists currently associated with Jai Bhawani Pharmacy:

  • Babu Lal Sharma
  • Sanjay Kumar Goyal
  • Prakash Kumar
  • Anand Bihari Bhardwaj

All medicines are handled and dispensed under applicable pharmaceutical standards and regulations.

5. Shipping & Logistics Policy

Delivery Services

We use Shiprocket courier and logistics services for safe and timely order deliveries across eligible service locations.

Shipping Timeline

Orders are generally processed and delivered within 3 to 7 working days depending on the delivery location and courier availability.

Delivery timelines may vary during festivals, public holidays, natural disruptions, or unforeseen logistical delays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Delivery Responsibility

Once an order is handed over to the logistics partner, delivery timelines are subject to courier operations. Jai Bhawani Pharmacy shall not be held responsible for delays caused by third party courier services.

6. Return & Refund Policy

Medicine returns are subject to applicable pharmaceutical regulations and internal verification policies.

Customers may contact our registered support team for assistance related to returns, damaged products, incorrect deliveries, or refund-related concerns.

Return Conditions

  • Products must remain unused and in original packaging wherever applicable.
  • Opened, tampered, damaged, or partially consumed medicines may not qualify for return.
  • Prescription medicines may be non-returnable unless received in damaged or incorrect condition.
  • Return approval shall be subject to verification by our support and pharmacy team.

Refund Process

Approved refunds, if applicable, shall be processed within a reasonable business timeframe through the original payment method or other approved modes.

7. Medical Disclaimer

Informational Purpose Only

All information available on this website is provided solely for general informational and educational purposes. The content should not be considered medical advice, diagnosis, treatment recommendation, or prescription guidance.

Professional Medical Consultation

Customers are strongly advised to consult a qualified and registered medical practitioner before consuming any medicine or healthcare product.

  • Do not self-medicate.
  • Follow prescribed dosage instructions carefully.
  • In case of medical emergencies, immediately contact a licensed healthcare professional or nearby emergency medical services.

Limitation of Liability

Jai Bhawani Pharmacy, its partners, pharmacists, employees, affiliates, and service providers shall not be held liable for any adverse reactions, side effects, misuse of medicines, allergic conditions, health complications, or damages resulting from improper use of products purchased through the website.

All medicines and healthcare products must be used strictly under professional medical guidance.

8. User Responsibilities

By using this website, you agree:

  • To provide accurate and complete information while placing orders.
  • Not to misuse the website or engage in fraudulent activities.
  • Not to upload false prescriptions or misleading medical information.
  • To use the website only for lawful purposes.

Any misuse or violation may result in cancellation of orders, suspension of access, or legal action where applicable.

9. Intellectual Property Rights

All website content including text, graphics, logos, product descriptions, images, design elements, and branding materials are the exclusive property of Jai Bhawani Pharmacy unless otherwise stated.

Unauthorized copying, reproduction, distribution, modification, or commercial use of any content without written permission is strictly prohibited.

10. Privacy & Data Protection

We are committed to protecting customer privacy and personal information.

Any information collected through the website including customer details, prescriptions, contact information, and order history shall only be used for:

  • Order processing
  • Customer support
  • Delivery coordination
  • Legal compliance
  • Service improvement

We do not sell or share customer information with unauthorized third parties for marketing purposes.

11. Grievance Redressal & Customer Support

For any grievance, complaint, support request, refund concern, or order-related assistance, customers may contact us through the following official channels:

Contact Details

Email: jaibhawanipharmacy@gmail.com
Mobile Number: +91 9057990905

Our support team will make reasonable efforts to address customer concerns promptly and professionally.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website, purchases, or services shall be subject to the jurisdiction of the competent courts of Rajasthan, India.

13. Acceptance of Terms

By continuing to access or use this website, you acknowledge that you have read, understood, and agreed to all Terms & Conditions mentioned above.

If you do not agree with any part of these terms, you should discontinue use of the website immediately.